Shipping & Delivery Policy

Last Updated: 11 July 2026

At Eastern Valleys, we aim to dispatch every order promptly and ensure your products arrive safely and in excellent condition.

This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.

1. About Us

Eastern Valleys Ltd

Company Number: 16596386

Registered Office:

71 Mansel Road East
Southampton
England
SO16 9DU

Email: trading@easternvalleys.com

Phone: +44 7380 795446

2. Delivery Areas

We currently deliver primarily within the United Kingdom.

International deliveries may be available by prior agreement for selected orders. If you require delivery outside the UK, please contact our team before placing your order.

3. Order Processing

Orders are normally processed after successful payment has been received.

Processing times may vary depending on:

• product availability;

• order size;

• seasonal demand;

• weekends and public holidays.

We aim to dispatch orders as quickly as reasonably possible.

4. Delivery Partners

To provide the best service, we may use different courier or logistics providers depending on factors such as:

• delivery location;

• parcel size and weight;

• order value;

• delivery timeframe;

• service availability.

The delivery partner for your order is selected at our discretion.

5. Delivery Times

Estimated delivery times provided during checkout are intended as a guide only.

While we strive to meet estimated delivery dates, they are not guaranteed.

Delays may occasionally occur due to circumstances outside our control, including:

• courier delays;

• severe weather;

• transport disruption;

• public holidays;

• customs procedures (where applicable);

• incorrect delivery information;

• events beyond our reasonable control.

6. Delivery Charges

Delivery charges are calculated during checkout unless a free delivery promotion applies.

Shipping prices may change from time to time without prior notice.

7. Free Delivery

We may occasionally offer free delivery promotions.

Eligibility, qualifying products, minimum order values and promotional periods may vary and may be withdrawn or amended at any time.

Free delivery is only available where clearly advertised at the time of purchase.

8. Delivery Address

Customers are responsible for ensuring that all delivery information provided is accurate and complete.

Eastern Valleys cannot accept responsibility for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery details.

9. Missed Deliveries

If delivery cannot be completed because nobody is available to receive the parcel or access cannot be obtained, the courier may attempt redelivery or leave instructions for collection, depending on their policies.

Additional delivery charges may apply where parcels need to be re-delivered due to customer-related circumstances.

10. Receiving Your Order

Please inspect your order as soon as reasonably possible after delivery.

If your parcel appears damaged, incomplete or incorrect, please contact us promptly so we can investigate and assist.

Where possible, we recommend retaining the original packaging until the matter has been resolved.

11. Risk & Ownership

Responsibility for the goods passes to you once the order has been successfully delivered to the delivery address provided.

Ownership of the goods transfers once full payment has been received.

12. Wholesale Deliveries

Wholesale and large-volume orders may be delivered using specialist courier or pallet delivery services.

Separate delivery arrangements may apply to wholesale customers and will be confirmed before dispatch where applicable.

13. International Deliveries

Where we agree to deliver outside the United Kingdom, customers are responsible for any applicable import duties, customs charges, taxes or local fees unless otherwise agreed in writing.

Delivery times for international orders may vary depending on customs procedures and local delivery services.

14. Delivery Delays

If your order has not arrived within a reasonable time, please contact us.

We will work with the delivery provider to investigate the shipment and keep you informed throughout the process.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Eastern Valleys Ltd

Company Number: 16596386

71 Mansel Road East
Southampton
England
SO16 9DU

Email: trading@easternvalleys.com

Phone: +44 7380 795446